Refund Policy

Refund Policy

At VELO™, customer satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

For hygiene reasons, used pet grooming products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with photos of the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method.

Contact

If you have any questions regarding returns or refunds, please contact us.