Refund policy

Thank you for shopping with VELO™.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

To request a return, please contact us at:

Please do not send your item back without contacting us first.

Once your return request is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior authorization may not be accepted.

Please inspect your order upon arrival.

If your item is damaged, defective, or you receive the wrong product, please contact us immediately at:

We will work with you to resolve the issue as quickly as possible.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund.

For hygiene and safety reasons, used pet grooming products cannot be returned unless they arrive damaged or defective.

If you have any questions about returns or refunds, please contact us at:

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